Return & Refund Policy
Thank you for shopping at Souqalbazarbd. We strive to ensure a positive shopping experience for all our customers. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
-
Eligibility for Returns:
-
Items must be returned within 7 days of receiving the product.
-
The product must be unused, in its original packaging, and in the same condition as when you received it.
-
Certain items such as perishable goods, personal care items, or customized products are not eligible for return.
-
-
How to Initiate a Return:
-
Contact our customer support team at [Insert Contact Information] to request a return.
-
Provide your order number, proof of purchase, and a reason for the return.
-
-
Return Process:
-
Upon approval of your return request, we will provide instructions on how to send the item back to us.
-
Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).
-
Refunds
-
Refund Eligibility:
-
Refunds are issued for approved returns only.
-
Refunds will be processed once we receive and inspect the returned item.
-
-
Refund Process:
-
If your return is approved, the refund will be processed to your original payment method within 7-10 business days.
-
You will receive a confirmation email once the refund has been processed.
-
-
Non-Refundable Items:
-
Shipping fees are non-refundable.
-
Items that are not in their original condition, damaged, or missing parts due to customer negligence are not eligible for refunds.
-
Exchanges
-
We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
