Return & Refund Policy

Thank you for shopping at Souqalbazarbd. We strive to ensure a positive shopping experience for all our customers. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

1. Eligibility for Returns:

   • Items must be returned within 7 days of receiving the product.

   • The product must be unused, in its original packaging, and in the same condition as when you received it.

   • Certain items such as perishable goods, personal care items, or customized products are not eligible for return.

2. How to Initiate a Return:

   • Contact our customer support team at [Insert Contact Information] to request a return.

   • Provide your order number, proof of purchase, and a reason for the return.

3. Return Process:

   • Upon approval of your return request, we will provide instructions on how to send the item back to us.

   • Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).

Refunds

1. Refund Eligibility:

   • Refunds are issued for approved returns only.

   • Refunds will be processed once we receive and inspect the returned item.

2. Refund Process:

   • If your return is approved, the refund will be processed to your original payment method within 7-10 business days.

   • You will receive a confirmation email once the refund has been processed.

3. Non-Refundable Items:

   • Shipping fees are non-refundable.

   • Items that are not in their original condition, damaged, or missing parts due to customer negligence are not eligible for refunds.

Exchanges

• We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.